Before you read on: This Privacy Policy forms part of the w 567 Terms and Conditions and should be read alongside them. By registering or using the w 567 platform you confirm that you have read and understood this policy. If you have any questions, contact us at support@w567.run before creating an account.
1. Who We Are
w 567 (referred to throughout this policy as "w 567", "we", "us" or "our") operates the online gaming platform available at w567.run. We are the data controller responsible for the personal information collected through this platform. This means we determine why and how your personal data is processed.
w 567 is designed specifically for Pakistani players and is operated with Pakistan's digital payment infrastructure — including Easypaisa, JazzCash, NayaPay and SadaPay — at its core. Our platform covers cricket betting, PSL wagering, live casino games, football betting, crash games, virtual sports and more, all in Pakistani Rupees (PKR).
If you have any questions about how w 567 handles your personal data, or if you wish to exercise any of the rights described in this policy, please contact our Data Protection contact at support@w567.run. We aim to respond to all privacy-related enquiries within 14 days of receipt.
2. Personal Data We Collect
w 567 collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browsing behaviour, and occasionally from third-party identity verification services. Here is a clear breakdown of what we collect and why:
2.1 Registration and Account Data
When you create a w 567 account we collect: your full name, date of birth, mobile phone number, email address (if provided) and the credentials you choose for your account login. This information is essential to create and maintain your account.
2.2 Identity Verification Data
To comply with age verification and anti-money laundering requirements, w 567 may request a copy of your CNIC (Computerised National Identity Card), passport or other government-issued identification document. This data is processed securely and retained only for as long as required by our compliance obligations.
2.3 Financial and Payment Data
When you deposit or withdraw funds on w 567, we collect transaction details including the payment method used (Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT or Visa/Mastercard), transaction amounts in PKR and timestamps. We do not store full card numbers. Card payments are processed by a PCI-DSS compliant payment processor that handles and tokenises card data on our behalf.
2.4 Gameplay and Betting Data
w 567 records all bets placed, games played, amounts staked, winnings and losses, session durations and account balance movements. This data is used to operate your account, resolve disputes, detect fraud and fulfil responsible gaming obligations.
2.5 Device and Technical Data
When you access w 567 we automatically collect: IP address, device type and operating system, browser type and version, screen resolution, time zone and the pages and features you access. This data helps us maintain platform security and optimise the experience for Pakistani mobile users.
2.6 Communications Data
If you contact w 567 support — by email, live chat or any other channel — we retain a record of that communication including the content, timestamps and resolution. This helps us manage complaints and improve our service.
Tip: You can review and update the personal information held on your w 567 account at any time from your account settings page. For information we cannot display in the settings panel, contact support@w567.run.
3. How w 567 Uses Your Personal Data
Every piece of personal data w 567 collects is used for a specific, documented purpose. We do not use your data in ways you would not reasonably expect. The main purposes for which w 567 processes personal data are:
- Account creation and management: To register your account, verify your identity and maintain your player profile on w 567.
- Processing transactions: To handle PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments securely and accurately.
- Providing gaming services: To operate cricket betting, PSL markets, live casino, crash games, virtual sports and all other games on the w 567 platform.
- Customer support: To respond to your queries, resolve complaints and provide assistance in Urdu and English.
- Fraud prevention and security: To detect and prevent unauthorised access, multi-accounting, bonus abuse, money laundering and other forms of fraudulent activity.
- Responsible gaming: To monitor for signs of problem gambling, enforce deposit and session limits you have set and apply self-exclusion requests promptly.
- Legal and regulatory compliance: To fulfil age verification, anti-money laundering and record-keeping obligations.
- Platform improvement: To analyse aggregated, anonymised usage patterns and improve the w 567 platform for all Pakistani players.
- Marketing communications: To send you relevant bonus offers and platform updates — only where you have consented or where we have a legitimate interest and you have not opted out. See Section 11 for details.
4. Legal Basis for Processing
w 567 processes personal data on one or more of the following legal bases depending on the purpose:
- Performance of a contract: Processing your registration data, payment data and gameplay data is necessary to provide the services you have contracted for when creating a w 567 account.
- Legal obligation: Identity verification, age checks and transaction records are processed to comply with applicable legal and regulatory requirements.
- Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and general platform improvement are conducted on the basis of our legitimate interests in operating a safe and fair platform, balanced against your privacy interests.
- Consent: Direct marketing communications are sent on the basis of your consent, which you can withdraw at any time without affecting other processing.
5. Data Sharing with Third Parties
w 567 does not sell, rent or trade personal data. We share data with third parties only in the following limited circumstances, and all such third parties are required to handle your data securely and use it only for the permitted purpose:
5.1 Payment Processors
To process PKR deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card networks, we share the minimum necessary transaction data with those payment providers. Card transactions are processed by a PCI-DSS certified payment gateway that tokenises card details before they reach w 567 systems.
5.2 Identity Verification Services
Where identity verification is required, we may share document images and personal details with a third-party KYC (Know Your Customer) service provider. These providers operate under strict data processing agreements with w 567 and may not use your data for any other purpose.
5.3 IT and Platform Infrastructure
w 567 uses cloud hosting and technology service providers to operate the platform. These providers process technical data on our behalf under contractual obligations that restrict their use of that data.
5.4 Legal and Regulatory Authorities
We may be required to share personal data with relevant authorities in response to a lawful request, court order or to report suspicious activity under anti-money laundering obligations. w 567 will always seek to limit such disclosures to the minimum required by law.
w 567 does not transfer personal data to countries outside Pakistan except where necessary for payment processing or where the recipient country offers an equivalent level of data protection. All such transfers are governed by contractual safeguards.
6. Cookies and Tracking Technologies
w 567 uses cookies and similar technologies to operate the platform, maintain your session, prevent fraud and understand how players use our services. Below is a breakdown of the types of cookies we use:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in to your w 567 account. Analytics and functional cookies can be disabled without affecting core account functionality.
7. Data Retention
w 567 retains personal data for as long as necessary for the purposes for which it was collected and for as long as required by applicable legal and regulatory obligations. The following standard retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal compliance and dispute resolution |
| Identity verification documents | 5 years after account closure | Anti-money laundering obligations |
| Transaction and payment records | 7 years | Financial record-keeping requirements |
| Bet and gameplay history | 5 years | Dispute resolution and responsible gaming |
| Customer support communications | 3 years | Quality assurance and dispute evidence |
| Device and technical logs | 12 months | Security monitoring and fraud detection |
| Marketing consent records | Until consent withdrawn + 1 year | Compliance with marketing regulations |
Where data is no longer needed, w 567 securely deletes or anonymises it so that it can no longer be linked to any individual.
8. How w 567 Protects Your Data
w 567 takes the security of your personal data seriously and implements multiple layers of technical and organisational safeguards:
- TLS encryption on all data in transit between your device and w 567 servers
- At-rest encryption for sensitive data stored in our databases, including payment tokens and identity documents
- Password hashing — your account password is never stored in plain text and cannot be retrieved by w 567 staff
- Access controls — internal access to player data is restricted to staff who genuinely need it to perform their role, and all access is logged and audited
- Two-factor authentication options for player accounts to protect against unauthorised login
- Regular security audits and penetration testing of the w 567 platform infrastructure
- Incident response procedures to detect, contain and report data breaches promptly
Despite these measures, no online platform can guarantee absolute security. If you believe your w 567 account has been compromised, contact support@w567.run immediately and we will take urgent steps to secure your account and investigate.
Your role in security: The strongest technical safeguards can be bypassed if your login credentials are weak or shared. Use a unique, strong password for your w 567 account and never share it with anyone — including anyone claiming to be w 567 staff. We will never ask for your password.
9. Your Privacy Rights
Every w 567 player has the following rights over their personal data. To exercise any of these rights, contact us at support@w567.run. We will respond within 14 days and will not charge a fee for standard requests.
Right of Access
Request a copy of the personal data w 567 holds about you. We will provide this within 14 days in a clear, readable format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to have it corrected. Update basic details in your account settings or contact us for other corrections.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected. Note that legal retention obligations may prevent full deletion in some cases.
Right to Restrict Processing
Ask w 567 to pause processing of your data while a query or complaint is being resolved, rather than requesting full deletion.
Right to Data Portability
Request a machine-readable copy of the data you have provided to w 567 so that you can transfer it to another service if you choose.
Right to Object
Object to processing of your personal data for direct marketing purposes at any time. You can also object to processing based on legitimate interests where you believe your rights outweigh ours.
10. Children and Underage Players
The w 567 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from persons under the age of 18. If you believe that a person under 18 has registered an account on w 567 using false information about their age, please contact us immediately at support@w567.run.
Where we discover that an account has been registered by a person under 18, we will immediately close the account, void any bets placed and return any remaining balance of the player's own deposits — any winnings will be forfeited. We may also report the matter to the relevant authorities if required by law.
Parents and guardians concerned about underage gaming access can use parental control tools available through Pakistani internet service providers and mobile network operators to restrict access to gaming websites.
11. Marketing Communications
w 567 may send you promotional communications about new bonuses, PSL betting offers, platform updates and special events. We will only do this where you have given consent at registration or where we have a legitimate interest in informing you about directly relevant offers relating to the games you already play on w 567.
11.1 Opting Out
You can opt out of marketing communications from w 567 at any time by:
- Clicking the unsubscribe link included in any marketing email or SMS
- Updating your communication preferences in your account settings
- Contacting support@w567.run and requesting that marketing communications be stopped
Opting out of marketing will not affect transactional communications — we will still send you account security alerts, payment confirmations and important policy update notifications as these are necessary for operating your account.
If you have self-excluded from w 567 for responsible gaming reasons, we will automatically remove you from all marketing lists and will not send you any promotional material during or after your self-exclusion period, unless you have specifically re-activated your account and consented to receive communications again.
12. Changes to This Privacy Policy
w 567 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or the services we offer. When we make material changes, we will publish the updated policy on this page with a revised effective date and version number, and notify registered players via email or an in-platform notification.
We encourage you to review this policy periodically. If you continue to use the w 567 platform after a revised policy has been published, this constitutes your acknowledgement of the changes. If you disagree with the updated policy, you should stop using the platform and request closure of your account along with a withdrawal of your available balance.
13. Contact and Complaints
For any questions, requests or complaints relating to your privacy and personal data on w 567, please contact us:
- Email: support@w567.run
- Subject line: Privacy Request – [your registered mobile number]
- Response time: Within 14 days of receipt
- Support languages: Urdu and English, 24 hours a day
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction. w 567 will cooperate fully with any such authority investigation.
You can also review our Terms and Conditions and Responsible Gaming pages for additional information about how we operate the w 567 platform.
Our support team speaks Urdu and English and is available 24/7. Whether you have a data request, a privacy concern or a general question about how w 567 handles your information, send us a message at support@w567.run and we will get back to you promptly with a clear, honest answer.
This Privacy Policy was last updated on 1 June 2025 and supersedes all previous versions. Version 2.4. © 2025 w 567. All rights reserved.